Independent technical damage investigation for gas-fired appliances

When gas-fired appliances or installations no longer function as intended this can lead to unsafe situations and conflicts about responsibilities. In many cases the root cause of a deviation or defect is not immediately clear. Kiwa’s Combustion & Advanced Testing (CAT) team can act as an independent expert to determine the technical cause and support an objective resolution.

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Inventory of complaints

We start by collecting and analyzing reported issues to determine the investigation direction.

Testing failing appliances or components

Defective appliances or components are tested for abnormal operation, increased emissions or other performance deviations. Our experts use calibrated measuring instruments to ensure accurate and reliable results.

Locating and analyzing the problem

Based on many years of experience the problem is localized. Components are carefully dismantled and analyzed using methods such as microscopy, gauge measurements and material analysis.

Determining the technical cause

Based on the analysis results we determine the technical cause of the failure, clarifying which factors contributed to the defect.

Reporting and advice

Kiwa prepares an investigation report with a description of the method, tools used, investigation results and an expert conclusion. This report can be used to improve production processes or in disputes for arbitration or legal proceedings. If desired, Kiwa can make recommendations to remedy the problems and also provide support in implementing the solution.

Independent expertise and objectivity

At Kiwa technical expertise is key. Our independent experts combine deep knowledge of combustion, design and regulations with many years of experience in damage investigation and objective assessment of gas-fired equipment. Whether it concerns material damage, liability issues or conflicts between parties, we provide transparent and reliable analyses you can rely on.

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