Kiwa eLicense: Frequently Asked Questions

An eLicense is a digital version of a means of authentication, certification or other (personal) licenses.

eLicenses can only be issued by recognized issuing authorities that have a connection with Kiwa Digital Certification. To confirm if your issuing authority is affiliated, we recommend contacting them directly.

If there are mistakes in your eLicense, contact your issuing authority. It’s important to remember that Kiwa Digital Certification only assists issuing authorities in providing digital licenses. The issuing authority is responsible for the licenses accuracy and content at all times.

If you would like to delete a single eLicense from your eWallet, you will need to contact your issuing authority so they can delete the eLicense for you. If you would like to delete all your eLicenses and other personal data, you can do this yourself by selecting the button ‘remove user data from device’ in the ‘More’ tab in the bottom navigation bar. This way you will not only delete your eLicense(s) but your entire account.

If you want to delete your account, you can do this by selecting the button ‘remove user data from device’ in the ‘more’ tab in the bottom navigation bar. If you would like to regain access to your eLicense(s) the issuing authority will have to reissue them to you and you will have to activate your licenses again.

The app can be used on an iPhone with the current iOS version (and one version below the current one) and on a smartphone with Android 9.0 or higher. The smartphone needs to be secured with a PIN code, password, facial recognition or security measures alike, and support Bluetooth and NFC.

For security reasons, the app requires your smartphone to be protected by a PIN code, password, facial recognition, or similar security measures. This ensures that only you can access your eLicense(s).

To initiate a verification process, the app establishes a connection between your smartphone and the verifier’s smartphone using Bluetooth.

For older Android versions, like Android 11 or earlier, your smartphone may ask for location permission during verification. This is due to combined location and Bluetooth permissions in Android. The eWallet app will not use your location for any purposes. Newer versions of Android no longer require this.

Yes, the eWallet app complies with strict ISO 18013 standards for secure digital personal information sharing.

You will need to install the Kiwa eWallet app on your Android phone or iPhone. The app can be found in the Google Play Store or the iOS App Store.

Good to know: you can download the app on an iPhone with the current iOS version (and one version below the current one) or on a smartphone with Android 9.0 or higher.  

Step 1: Enter activation code
The issuing authority sends you an activation code to your email address. After downloading the app, you will be asked to enter this email address and activation code.

Step 2: Identity verification (optional)
If the issuing authority requires an identification before the eLicense can be released, you will have to go through the identification process. The verification of your identity will only takes a few minutes. You can go through the process any time of the day and you only need your smartphone and identity document. It is a fully digitized process, and your data will of course be processed securely. 

To add an additional eLicense to the eWallet select the “Add a license” button. ore tab is positioned next to the “licences” tab within the eWallet app. Assuming you have received an activation code from an Issuing Authority, you or go ahead and perform the following steps:

Step 1: Enter activation code
Enter the email address and activation code you received from the issuing authority.

Step 2: Identity verification (optional)
If the issuing authority requires an identification before the eLicense can be released to you, you will have to go through the identification process. The verification of your identity will only takes a few minutes. You can go through the process any time of the day and you only need your smartphone and identity document. It is a fully digitized process, and your data will of course be processed securely. 

Upon receiving the email with activation code, you have a seven-day window to activate your eLicense. If you haven’t completed this process and obtained your orense(s) within that timeframe, the activation keys are expired. We recommend reaching out to your issuing authority. They will assist you with re-issuing the orense(s).

If you lose your smartphone, you can regain access to your eLicense(s) with these steps:

Step 1: Contact your issuing authority for eLicense reissuance 
Please note that for multiple licenses from the same authority, each license must be reissued separately. If you have licenses from different authorities, contact each of them for reissuance.

Step 2: Install the app on your new phone and (re)activate the eLicenses
After receiving an email with an activation code, download the app on your new smartphone, activate your  licenses one by one. This links your eLicense(s) to the new smartphone, ensuring access, use, and sharing. Once you've linked your eLicense(s to the new smartphone, a delete action will be sent to your old smartphone.

If you reinstall the app on your smartphone, you can regain access to your eLicense(s) with these steps:

Step 1: Contact your issuing authority for eLicense reissuance. 
Please note that for multiple licenses from the same authority, each license must be reissued separately. If you have licenses from different authorities, contact each of them for reissuance.

Step 2: Install the app on your new phone and (re)activate the eLicenses
After receiving an email with an activation code, download the app on your new smartphone, activate your  licenses one by one.

Each eLicense is bind to one smartphone for authenticity. You can, however, have different eLicenses on different devices, like one for personal and one for professional use. You can transfer an eLicense with these steps:

Step 1: Contact your issuing authority for eLicense reissuance
Please note that for multiple licenses from the same authority, each license must be reissued separately. If you have licenses from different authorities, contact each of them for reissuance.

Step 2: Install the app on your new phone and (re)activate the eLicenses
After receiving an email with an activation code, download the app on your new smartphone, activate your  licenses one by one.

To have your license verified, select the eLicense within the eWallet app. The first tab will state “Show QR”. From this tab select the “Show QR Code” option. The verifier can now scan this QR code with its own eWallet app to verify the eLicense.

To share an eLicense with a third party, select the eLicense you would like to share. In this tab, there is an option at the top called “Share”. Now select the “Start sharing” option and scan the QR which has been presented to you.

(Note: Sharing only works with trusted third parties).

To verify the authenticity of an eLicense, select the “More” tab within the eWallet app. In this tab, there is an option at the top called “verify a license”. Select this option and scan the QR code which will be displayed to you by the holder.

After scanning the QR code, the verifier gets the latest eLicense copy. If there are discrepancies between what the verifier sees and what holder sees, it may be due to an outdated eLicense on the smartphone of the holder. Refresh the app of the holder’ to update your eLicenses. If the issue persists, please contact your issuing authority.

When you are offline and someone needs to verify your license, it is not an issue. You can create a QR code even without an internet connection, and the person verifying it will still be able to confirm the authenticity of your license.

In an online verification, the database of the issuing authority is checked for the latest version and status of the eLicense. In an offline verification, the authenticity of the e-license on the holder's phone is checked. A law enforcement officer would then know that the eLicense is genuine but may not be sure if it's the latest version of the eLicense.