Code of Conduct

We create trust and transparency through what we do. That’s serious business. Therefore everyone, including ourselves, must not have any doubts about our integrity, fairness, proper behaviour and independent judgement.

Being a leader in quality and reliability also includes compliance and living up to proper conduct and a high moral standard. That is why we are working according to a Code of Conduct and Compliance framework, consisting of interconnected regulations and guidelines in the fields of Legal, HR and Quality.

8 statements

Our Code of Conduct and Compliance consist of 8 statements that all Kiwa employees should adhere to:


Kiwa operates in a professional, independent, impartial and ethical manner in all its activities. This entails carrying out work honestly, tolerating no deviation from approved methods and procedures and reporting actual findings and professional opinions.

Conflicts of interest

Kiwa avoids conflicts of interest with any related entity in which it has a financial or commercial interest and to which it is required to provide services.

Fair business conduct

Kiwa respects standards of business ethics, competition compliance and integrity and will not do anything to bring its reputation into disrepute.


Kiwa prohibits the offer, gifting or acceptance of a bribe in any form, including kickbacks on any portion of a contract payment. No improper benefits will be received or provided in doing business.

Confidentiality and data protection

Kiwa respects the confidentiality and privacy of information of companies and persons doing business with Kiwa as well as of Kiwa employees and ensures processes are in place to adequately protect such information.


Kiwa employees will have the right capabilities and are competent to perform their job. This is supported by regular education and training.

Fair labour and ethical behaviour

Kiwa is aware of its social responsibility for its employees and the people, communities and environments in which it works. Kiwa acts with honesty and fairness while respecting human rights, equality, dignity and diversity of its employees.

Health and safety

Kiwa provides a safe working environment to protect the health and safety of employees, customers and third parties.

TIC Council

Our Code of Conduct and Compliance is based on the requirements in the compliance framework of the TIC Council of which Kiwa is a member. The TIC Council is the international umbrella organisation of well-reputed TIC companies. It stands for best practices and highest standards in safety, quality, health, ethics and sustainability. Our CEO Paul Hesselink is a member of the TIC Council Global Board.

Annual verification

To ensure the effectiveness of our Code of Conduct and Compliance, we subject ourself to an annual independent verification. The results are reported to the Kiwa Compliance Committee, the Kiwa Supervisory and Executive Board and the TIC Council and are used for taking action if appropriate.