ISO 20000: The standard for professional IT service management

Kiwa audits and certifies organizations to essential standards that establish a strong foundation for information security, agile information technology management, and the ethical deployment of artificial intelligence. Building on trusted cloud security and privacy frameworks, our certifications include ISO 27001:2013 for comprehensive information security management, supported by ISO 27017:2015 and ISO 27018:2019, which focus specifically on cloud security and privacy.
Our expertise extends to ISO 27701:2019 for privacy information management, helping organizations meet strict data protection regulations such as the General Data Protection Regulation (GDPR), alongside ISO 20000:2018 that enhances IT service management practices. Responsible artificial intelligence governance is guided by ISO 42001:2021, which complements our commitment to operational excellence.
Whether you are an ArtificiaI Intelligence (AI) designer, developer, producer or user we can support you on your AI governance journey. This approach is underpinned by ISO 9001:2015 for quality management, ISO 14001:2015 emphasizing environmental stewardship, and ISO 45001:2018 that ensures occupational health and safety, together providing a comprehensive framework for reliable and sustainable business operations, with emerging standards for governance and social risk management, including ISO 37001:2025 for anti-bribery and ISO 22301:2019 for business continuity.
Aligning with digital transformation, Kiwa supports sustainability through certifications such as ISO 14064:2018 for greenhouse gas accounting and ISO 14068:2023 for carbon neutrality commitments. Our tailored certification approach enables quick onboarding with bundled standards packages and automated audit workflows designed to meet the needs of this fast-moving and innovative industry, helping organizations demonstrate their commitment to the Sustainable Development Goals (SDG).
Kiwa truly values the merit of technical leadership to drive not only the Testing, Inspection and Certification (TIC) industry forward, but the industries of our clients also. As a result, we are involved in a number of technical committees in order to steer the direction of industries, and ensure that our customers' voices are heard. We are world leading in our ability to move fast on new services to support fast paced and agile organisations working in the tech space.








