Relevant to any organization of any size or sector, providing products or services.
Whatever your organization, if you want to put customers first, improve your processes and take advantage of business opportunities, you can benefit from ISO 9001 certification.
The international standard ISO 9001 sets out the requirements for a quality management system. This helps you show your customers that their processes meet international standards, and demonstrates your commitment to continuous improvement.
What is ISO 9001?
Quality is arguably the most important aspect for any company offering a product or service. Therefore, a quality certification can be obtained by nearly every company looking to upgrade their services. This is where ISO 9001 comes in, the Quality Management Certification allows a business to take a systematic approach to realise and manage all the interrelated processes that happen in your organisation. The framework also encourages businesses to continually improve and adopt a factual approach to decision-making through accurate measurement and analysis.
Why choose ISO 9001
The business processes encompassed by ISO 9001 are not solely focused on those which make your product or deliver your service. The standard covers peripheral processes such as internal and external communications, responding when things go pear-shaped, establishing specific measures to track performance, documenting information to see where problems occur, tracking trends to identify problems before they occur, and formalising a review process by senior management, amongst other processes.
Quality Management Systems Certification can be viewed as a communication tool to communicate with all aspects of your business. Communicating with your customers to fully comprehend what they require from your organisation, allowing everyone within your company to understand their roles and responsibilities, and communicating with management at all levels. Through measurable indicators encouraged by the standard, management will have a better understanding of the company's performance and be able to make more informed decisions.
Benefits of ISO 9001
Quality management offers many potential tangible benefits such as increased revenue, improved brand reputation, more effectively responding to customer complaints, opportunities to develop relationships with other suppliers, and many more. Additionally, to the tangible benefits are many intangible benefits such as an increased response rate to defects/errors, a greater ability to learn from errors, helping new employees embed into the company quicker, an increase in quality for your products/service, an ability to react to changing circumstances faster just to name a few.