Recommendations and suggestions
To make a complaint to Kiwa Creiven or to report a problem with certified products, send an e-mail to firstname.lastname@example.org stating the subject and sender, or call 049 8704036, or use any other means of communication.
An appeal against a certification decision must be submitted in writing by e-mail to email@example.com, stating the subject and sender.
Kiwa Creiven undertakes to acknowledge receipt of complaints, appeals and reports within 5 days of receipt and to respond within 60 days.
The complaints procedure can be requested by writing to firstname.lastname@example.org.