Purpose of this standard is to specify business continuity based on risk management. The EN 50518 'Monitoring and Alarm Reporting Centre' consists of three parts:

  • EN 50518-1: Location and construction requirements
  • EN 50518-2: Technical requirements
  • EN 50518-3: Procedures and requirements for operation

Certification in accordance with EN 50518 is only possible if all three parts have been assessed and approved. Certification based on only one or two parts is not possible.

CCV-PAC / EN 50518
The Ministry of Justice and Security sets requirements for Private Alarm Centres based on the Private Security Organizations and Investigation Offices Act (WPBR). A Private Alarm Centre (PAC) shall be certified by the WPBR based on the CCV Certification Scheme for Private Alarm Centres or based on the EN 50518 'Monitoring and Alarm Reporting Centres'.
EN 50518 is the European scheme for certification of Private Alarm Centres. Ever more requirements from the EN 50518 are included in the CCV-PAC scheme. A certificate based on the CCV Certification Scheme for Private Alarm Centres is valid in the Netherlands. An EN 50518 certificate has a European validity.

Certified companies under both schemes are accepted within the WPBR.

Certified companies:
CCV-PAC-scheme click here
EN 50518 click here

Who for?
Private Alarm Centres (PAC).

When is it required?
In case you need a government license for operating as a Private Alarm Centre (PAC).

Process steps
The requirements for the EN 50518 'Monitoring and Alarm Reporting Centre' include requirements based on:

  • EN 50518-1: Location and construction requirements
    Structural provisions 
  • EN 50518-2: Technical requirements
    Technical requirements for installed equipment 
  • EN 50518-3: Procedures and requirements for operation
    Procedures and staff

Certification process
Certification according to EN 50518 'Monitoring and Alarm Reporting Centres’ starts with an application, after which you receive a fee proposal. You can enter into a certification agreement with Kiwa based on this fee proposal. Kiwa assesses whether the criteria for certification are met based on an independent acceptance audit. Certification will follow upon a positive audit outcome. However, if non-compliances are identified, you shall rectify these first.

After the initial certification, annual inspections are carried out to establish that the certified processes
After the initial certification, annual inspections are conducted to establish that the certified processes and completed works continue to comply with the requirements.

Certified companies
For certified companies, click here.

Why Kiwa NCP?
Kiwa NCP is a leading certification body for the certification (accreditation) of fire protection and security companies, also called Fire Safety & Security (FSS).

Kiwa NCP is an independent Certification Body that determines whether a company meets the quality requirements. A Kiwa NCP Certificate provides the occupant with a well-founded confidence in the quality of the certified company and its services, such as testing, commissioning and maintaining systems.