ISO 45003 Psychological Health and Safety at Work

ISO 45003 supports organisations in managing psychosocial risks, promoting mental well-being, and fostering a safe, healthy workplace for all employees.
This international standard provides guidance on identifying and addressing factors such as workload, leadership, communication, and organisational culture that may impact psychological health. By implementing ISO 45003, organisations can proactively create an environment that supports employee resilience, engagement, and performance.

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What is ISO45003?

ISO 45003:2021 provides clear guidance for organisations to identify, assess, and manage psychosocial risks in the workplace. It addresses the organisational, social, and environmental conditions that can influence employees’ mental well-being — from work design and management style to team dynamics and communication practices.

The standard complements ISO 45001:2018, expanding occupational health and safety management to include psychological as well as physical well-being.

Implementing ISO 45003 enables organisations to reduce stress, prevent burnout, and support employee engagement — fostering a culture where people feel valued, safe, and supported to perform at their best.

 

Why Choose Kiwa?

Kiwa is recognised as an independent partner in testing, inspection, and certification, supporting organisations in developing systems that protect, support, and empower their workforce.

Kiwa’s auditors combine technical expertise with a deep understanding of organisational culture and workplace well-being. Working collaboratively with clients, we ensure that certification delivers tangible value to both the business and its people.

Through a transparent and supportive approach, Kiwa helps organisations create workplaces that are safe, inclusive, and grounded in mutual respect.

The certification process with Kiwa

    Preparation and Gap Analysis

    Kiwa begins by reviewing your organisation’s current practices and objectives. A gap analysis identifies areas requiring alignment with ISO 45003 requirements and helps develop a clear action plan for compliance.

    Application Submission

    Your organisation submits documentation and evidence of its psychological health and safety management system, ensuring all materials are ready for formal assessment.

    Formal Assessment

    Kiwa auditors conduct a two-stage evaluation:
    Stage 1: Review of documentation and readiness for certification.
    Stage 2: Evaluation of implementation and effectiveness, including interviews and site visits.

    Certification Decision

    Based on assessment findings, Kiwa issues ISO 45003 certification to organisations that meet the requirements — demonstrating their commitment to psychological health and safety.

    Ongoing Surveillance and Continuous Improvement

    Regular follow-up audits ensure continued compliance and promote continual improvement of the system, helping sustain a culture of well-being and trust over time.

Benefits of the Service

Healthier and more motivated employees

Support mental well-being, reduce stress, and improve morale across all teams.

Improved risk management

Identify and manage psychosocial hazards before they cause harm.

Stronger organisational culture

Build trust and openness through a positive, people-centred workplace.

Increased productivity and engagement

Empower healthy, supported employees to contribute to performance and innovation.

Better recruitment and retention

Attract and retain talent by demonstrating care, responsibility, and integrity.

Enhanced resilience and sustainability

A well-being-focused culture helps your organisation adapt to change and maintain long-term success.

Is ISO 45003 right for your organisation?

ISO 45003 is suitable for organisations of any size or sector seeking to improve psychological health and safety at work.

It is particularly relevant for businesses with an existing or planned Occupational Health and Safety Management System (ISO 45001), as well as those striving to foster a supportive and resilient workplace culture that values employee well-being as a driver of success. It covers:

  • Identification of psychosocial hazards such as workload, bullying, job insecurity, and poor communication.
  • Assessment and control of risks through policies, procedures, and leadership practices.
  • Promotion of wellbeing via supportive work environments and mental health resources.
  • Integration with ISO 45001 for a holistic approach to health and safety.

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