CSR Performance Ladder
Kiwa applies the CSR Performance Ladder, a Management system and certification standard for Corporate Social Responsibility.
The CSR Performance Ladder provides objective evidence of the extent to which Kiwa has a CSR management system in place in which objectives and results with regard to stakeholder requirements and expectations are managed on the basis of indicators. These 33 indicators cover the fields of People, Environment and Communities.
A system of internal auditing has been set up; a fellow certification institution audits Kiwa externally. The CSR Performance Ladder thus forms the foundation of our CSR efforts. A significant part of our offices is already certified according to this standard.
Regarding our Corporate Social Responsibility, we focus on four important points:
Reducing CO2 footprint
CO2 footprint is one of the world’s most used indicators for sustainability. It is also an indicator within the CSR Performance Ladder framework. We aim to reduce each office’s CO2 footprint by for example reducing waste (generation), reducing energy usage in our office locations and obtaining energy from sustainable sources.
Increasing employees’ health and satisfaction
Kiwa employees are the company’s most valuable asset. We’ll have to recruit new colleagues and we’ll have to make sure employees stick to the company. We therefore aim to increase wellbeing among Kiwa colleagues by investing in improvements in working conditions and personal development. The international Employee Satisfaction Survey by the corporate HR department is the most important indicator for employees’ satisfaction with our company.
Intensifying stakeholder voice
CSR ambitions never stand on their own. Kiwa is part of (local) society, positioned in between many stakeholders – from customers to shareholders, from neighbors to colleagues. Our own CSR ambitions therefore have to take the voice and satisfaction of stakeholders into account: what do they expect from us, and how do they rate what we do?
Enlarging the impact of our services on sustainability
Kiwa aims to improve the ‘greenness’ of its products and services to make them (more) sustainable – in other words: we add sustainability indicators to them. In order to convince societies to ‘greenify’ by using these services, we aim to visualize their level of sustainability.