ASC Farm Complaints, Appeals and Comments
To Kiwa
To complaint, appeal or comment against services from Kiwa, ASC certificate holders or applicants, use Contact Form for Complaints, Appeals and Comments
Any additional attachments must be sent to: siri.svenning@kiwa.com
In case of appeals
In cases where Kiwa are not able to satisfactory address the complaints or appeals, the complainant can submit complaints to the ASC and the ASC appointed accreditation body Assurance Services International (ASI).
To ASI
Complaints can be submitted by anyone who has been involved in a formal dispute resolution process with Kiwa AS or a certificate holder and is not satisfied with the outcome. Any complaints filed to ASI should be registered and submitted via:
The online ASI Complaint Submission Form on the ASI website or,
The ASI Complaint Submission Form can be downloaded from the ASI website and sent via:
e-mail to: dispute@asi-assurance.org or, letter to the ASI head office.
The complaint should be submitted in English, including a detailed description of the complaint, evidence to substantiate the complaint, the complaint submission to and the final response from Kiwa AS and clearly state the complainant’s contact information. For further information, see the ASI Complaints Procedure on the ASI website.
ASI provides a formal process for addressing expressions of dissatisfaction. The ASI dispute mechanism, including incidents, complaints and appeals handling processes can be found here.
To the ASC
Complaints addressed by Assurance Services International (ASI) may be escalated to the ASC Complaints Procedure where the complainant is not satisfied with the outcome of the ASI Disputes mechanism.
Complaints should be submitted as soon as possible and within twelve months of the event that is the subject of the complaint. The complainant can file a complaint by providing the following information:
- Name and contact details.
- Details relating to the complaint (include details of those involved and a detailed summary of the issues).
- Evidence to support complaint.
- Expected outcomes.
- Evidence of the steps already taken to resolve complaint.
to complaints@asc-aqua.org or mailing address:
Aquaculture Stewardship Council
Daalseplein 101
3511 SX Utrecht
The Netherlands
Encouragement of Direct Complaints to ASC
Complainants who submit complaints to Kiwa or ASI are encouraged to submit copies of their complaints directly to the ASC at the email address or mailing address listed above.
Contact siri.svenning@kiwa.com for any questions/further guidance.